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N° RCS: B191214
N° VAT:  LU27 591212
N° Autorization: 10057442/0

Head Office: 37A , Avenue J.F Kennedy L1885 LUXEMBOURG. 

144 rue de Cessange L1321 LUXEMBOURG

Warehouse logistics N°2: Eltzstr.43, D_54293 Trier ALLEMAGNE

Fiscal domiciliation17 rue Claude Chappe, 57000 Metz FRANCE

Customer Care Services:

From monday to Saturaday 
From 9AM to 6PM

Tel: (0805 0800 81)
Fax: 00352 27 33 53 81


Datacenter: EuroDNS et Datacenter Luxembourg


The website is accessible by the following URL:   it is operated in accordance with Luxembourg legislation. The use of this website is governed by these terms and conditions. By using the website, you acknowledge having read and accepted these terms and conditions. These terms and conditions can be modified at any time without prior notice.

We shall not be held liable to any way of misuse of this website.


Information relating to the collection of personal data and the protection of the private data.

We collect and process personal data of our users (names, email addresses, phone numbers, etc.) only for the purposes of the services offered by the website   and it is specified to the users whether or not the information is required to be provided.

The information collected on this form is stored in secured digital file by   INTERNATIONAL POOLS (C-PSICINE)   intended for:

-the processing of your orders and your information on the provision or delivery of these,
- the processing of your requests,
- commercial advertising, if you gave your consent, by email.

All fields marked with (*) sign are required. Otherwise, your request may not be processed or its processing will be delayed.

The legal bases for these terms are either the legal and regulatory obligations imposed on INTERNATIONAL POOLS, or the existing contractual relationship between you and INTERNATIONAL POOLS (C-PSICINE), or your consent.

This data is intended for INTERNATIONAL POOLS and its service providers authorized to process this data. The data will not be transferred to third parties for commercial purposes.

By entering this data, you explicitly consent to the collection and use of this information by staff of the   INTERNATIONAL POOLS (C-PSICINE) and its providers authorized to process these data. You also acknowledge that all data provided are accurate and complete. If we decide to change our privacy policy, we will post these changes on this page so that you are always aware of the information we collect, how we use it, and the circumstances we disclose it.

Users have the rights to access, modify, rectify and delete data concerning themselves.  

These rights can be reviewed at: International Pools - 19 rue Edmond Reuter, L-5326 CONTERN, LUXEMBOURG, by post or email, at the following address, your request will be processed in a timely manner.

Any changes will take place in a timely manner from the moment we received a request.


This website may use clients’ cookies, small text files to analyze users’ browsing data (frequency of visits, time of visits, pages viewed, language preferences, etc.). The data are stored by this website in a directory provided for this purpose by users. The data include the name of the server that wrote it, an identifier as a unique number and an expiration date. The unique identifier allows the website to recognize a user's computer with each visit.

Users can decide for themselves wether this website is authorized or not to memorize cookies on their computers. Users have the choice at any time to adjust the options of their browsers so that cookies are accepted and stored. In addition, users can delete cookies in their browsers at any time.

The use of certain features of this website may be limited or disabled if a user refuses the cookies of the website. It is therefore recommended to users to set their browsers so that the cookies of the website are accepted.



The data collected on our website can only reach the voluntary assignment of your personal data, ex. by subscribing to our newsletter, using the contact form, ordering products or by using the form "Post an opinion on this product". The data are not sold to commercial companies.

Article 26 of the amended to the Law of 2 August 2002 provides following information about the processing of personal data:

Responsible for data processing: INTERNATIONAL POOLS (C-PSICINE).

Purpose of the data processing: Management and monitoring of customers’ orders;   delivery processing (in partnership with carriers: Colissimo, Chronopost, Geodis, GLS, Mondial Relais).

Recipients to whom the data can be transferred:  

Carriers: Colissimo, Chronopost, Geodis, GLS, Mondial Relay
Logistic company: NextStep Logistics
Customer service provider: Prestacall SRL (no data transfer)

Optional nature of the data via this website: Any personal data to be provided on a voluntary basis.

The right of access to data concerning the user: The data concerning users of this website are subject of the right to access personal information if communicated via this webwebsite.

The right of data rectification, concerning users of this website: Users have the right to request rectification of personal data if communicated via this webwebsite.


Any user who joins the community of the Portal on social networks undertakes to ignore any form of discrimination related to race, color, religion, sex, sexual orientation, age, national origin , disability, marital status or professional status.

Abusive, racist, sexist or offensive comments have no place on social networks. They will be deleted and reported accordingly.

INTERNATIONAL POOLS (C-PSICINE) states that the administration of web-pages of the website is not ensured on a continuous basis.

The languages of communication at social networks are French, English and German. Depending on the situation, information can be provided via the above mentioned languages.

Whenever it’s possible, all questions/concerns will be answered in the users’ native languages mentioned above.



The content of this website, including texts, photographs, graphic documents and presentations is protected by the copyright property.

Any duplicating, other than for the private use of the visitors/users of the website, especially for public distribution by any means, is strictly prohibited without the written permission of the webmaster of this website. Thus, any duplicating, copywriting, public distribution and rebroadcasting, partial or the whole, is prohibited in accordance with the Code of Intellectual Property of Luxembourg and this, under the threat of penalties applicable to the crime of counterfeiting.


We cannot be held responsible for any damage whatsoever, resulting any abuse of use and access of the website, any loss arising from the information available on this service processor and this, regardless of the origin of the abuse. We will in no way be held responsible for any damage whatsoever resulting wrong interpretation and/or use of information available at this website/service processor.


These terms and conditions are governed by the laws of Luxembourg and any disputes that may arise from wrong interpretation or misuse of this website shall be the exclusive jurisdiction of the courts which the head office of the company is based. The reference language, for the settlement of possible disputes, is French and/or German.